Dynamics CRM

Dynamics CRM 4.0 is an integrated suite of powerful marketing, sales and customer service tools. Whether you have a few employees or a few thousand, Dynamics CRM can benefit every customer-driven business.

Dynamics CRM helps you drive consistent and measurable improvement in key business processes. It gives your organisation the capability to create and maintain a clear view of customers: from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing and customer service processes - along with seamless integration with Office Outlook - Dynamics CRM adds real value to your business.

The familiar Office Outlook interface helps your teams get up and running in next to no time, while your Business and IT leadership can define new processes and add new functionality quickly and simply as required.

For marketing Dynamics CRM gives you improved customer insight, and enables more informed marketing investments. It becomes straightforward to segment customer lists into distinct groups, and then to market to one or more segments using a workflow-driven model.

As well as segmentation, with Dynamics CRM, your marketing teams can significantly improve critical marketing processes, including campaign planning and execution, data extraction and cleansing, as well as analytics and reporting. And to ensure your marketing activities are always joined up, Dynamics CRM enables efficient team collaboration and information sharing.

For sales Need to get more leads and close more business? With Dynamics CRM, you can access a complete view of your customer data - either online or offline. To help your business close more deals, your sales teams can get real-time access to leads, and identify cross-sell and up-sell opportunities.

And to maximise the effectiveness of your sales force, Dynamics CRM simplifies account and contact management, territory management, forecasting and sales analytics, offline and mobile device access, and enables rapid access to products, pricing, and quotes.

For customer service Dynamics CRM equips you to improve your customer’s experience. You can respond promptly to customer service issues, and empower your service organisation to anticipate, address and deliver consistent and efficient customer care. Dynamics CRM provides functionality for case and interaction management, product and contract management, knowledge-base management, service scheduling, workflow across teams and groups service, and reporting and analytics.