Integrated Sales, Marketing, Customer Service and Management

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Integrated Sales, Marketing, Customer Service and Management

Sales: boost revenues and increase your sales pipeline accuracy with sales-force automation.

Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention.

Microsoft Dynamics CRM business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling.

  • Manage work more easily
  • Understand your customers better
  • Improve sales qualification
  • Increase sales success
  • Keep customers informed
  • Analyze sales performance

Marketing: deliver impactful marketing campaigns and consistent communications.

Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features and insightful marketing analytics to increase the effectiveness of marketing programmes, improve efficiencies and better track key metrics.

Microsoft Dynamics™ CRM 4.0 business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers effectively.

  • Turn leads into opportunities
  • Gain a clear view of the customer
  • Get your marketing mix right
  • Manage work more easily
  • Execute smarter campaigns
  • Get real-time cisibility
  • Enable proactive offers

 

Microsoft Dynamics™ CRM provides a comprehensive customer service solution that is familiar to users, completely customisable to your business process and scalable to meet enterprise demands.

  • Deliver Superior Customer Service
  • Manage Work More Efficiently
  • Automate Service Processes
  • Resolve Issues Quickly and Accurately
  • Gain Actionable Insight
  • Third Part y Integration
  • Integration with the Microsoft Customer Care Framework

Management: achieve a complete and consistent customer view across the enterprise.

Provide your people with the tools and information they need to create a 360 degree view of customers, using a highly flexible customer relationship management (CRM) platform that can adapt, grow and scale with your business. Built on a highly flexible platform, Microsoft Dynamics CRM business software provides a solution that is easy to adapt as your business changes.

Achieve rapid return on investment and help keep costs down with efficient manageability and the ability to choose on-demand, on-premise, or hybrid de ployments. Provide enterprise levels of performance and scalability from local business groups to the global enterprise.
 

  • Attain a 360-degree view of customers
  • Achieve reliable user adoption
  • Adapt quickly to business change
  • Accelerate project delivery and returns