Microsoft Dynamics Field Service How do you ensure that your field service technicians are completing their jobs effectively and fulfilling customers’ expectations? First, you’re going to have to identify what your customers’ expectations really are. Many businesses assume that because they know the product or service, they know best what customers need. This assumption is […]
Dynamics 365
How to Select the Best Field Service Management Vendor
Choosing the right field service software is an important decision, as it has real, long-term effects on your business’ profitability and customer retention. So taking the initial time invest to understand your options and how they will improve efficiency, information, and communication sets you up for long-term success. You’re investing time and money into a […]
Customer value drives cloud innovation – Microsoft case study
Microsoft have written a case study about us that I wanted to share as it’s a fantastic endorsement of the hard work and dedication that all of us here at eBECS put in to deliver business value to our customers. From our internal CEO’s ‘Kings Speeches” to our collaboration with Microsoft to ensure that we […]
“Are we done yet?” – Thriving in a world of continuous change
Software and services vendors are developing at a frenetic pace in an attempt to out-innovate each other. It went from releases every few years to every year to every week for some SaaS services. This pace has also been fueled by the consolidation of the Public Cloud and SaaS markets with just a handful of […]
What is Microsoft Power Automate and how do I use it?
Microsoft just announced the general availability of its new Azure-based workflow engine, Microsoft Power Automate. It’s designed to connect different online services to pass data between them, or do work on that data. For example, if someone fills out a form in SharePoint, you could use Microsoft Power Automate to create a new Lead in […]
Power(tier) to the people! How Microsoft PowerApps, Flow and Power BI can empower your users
With the launch of Microsoft Dynamics 365 and all the fanfare that surrounded it, one of the most compelling new elements to the suite may have been overlooked by many – the inclusion of PowerApps, Flow and Power BI into the Microsoft Dynamics 365 licences (as well as for all Microsoft Office 365 E1-E5 licences). […]
Microsoft Dynamics 365 – Licencing the way you want to buy?
While Microsoft may not be known as an organisation that sells its software in a simple way (otherwise why would you have consultants who make a great living explaining it to you!), with Microsoft Dynamics 365, Microsoft have tried to simplify the process by breaking down the Microsoft Dynamics 365 licences into one of three […]
Microsoft Dynamics 365 – What about me?
Are you a current Microsoft Dynamics customer? How does the new Microsoft Dynamics 365 roadmap affect you? Well the good news is that Microsoft hasn’t forgotten its great user base, but as of the 1st of November new customers won’t be able to buy either Microsoft CRM Online or the new Microsoft Dynamics AX (aka […]
Microsoft Dynamics 365 – Is this the end of silos of information?
‘When I first joined the Dynamics community back in 2004, Microsoft had just purchased Great Plains and Navision, the pieces that would become Microsoft Dynamics, and all the talk was about how Microsoft was going to do what it always did – change the game. In the preceding years, the Dynamics product suite has grown […]
Introduction to Common Data Model
Related to the new Dynamics 365 platform Microsoft is launching, Microsoft is also releasing a new way to look at your business data, called the Common Data Model. At its simplest form, the Common Data Model is a way for all of your business apps to be able to speak the same language about the information […]