How can you make customer experience excellent every time? Facing the challenges of the modern Retailer.

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How can you make customer experience excellent every time? Facing the challenges of the modern Retailer.

Wed, 22, Mar, 2017 15:30PM - 16:00PM GMT

eBECS and Omnico understand the challenges of the modern Retailer, including

  • Managing multiple sales channels
  • Problems faced when integrating disparate systems
  • Managing customer expectations in an omni-channel environment
  • Low stock turn
  • Cashflow
  • Supplier price fluctuation
  • Having a holistic view of information (e.g. stock, profitability, supplier)

This is a new era for Retailers and one that most Retailers are struggling to cope with. This webinar will demonstrate how the eBECS and Omnico solution overcomes these challenges. We will demonstrate our “End to End” Retail solution covering:

  • Processing and managing orders across multiple sales channels – improving the customer journey
  • Supply Chain – a holistic view of operations allowing better buying decisions, including managing sales channel demands/forecasts, increasing stock turn, reducing buying costs, reducing obsolescence and improving supplier performance
  • Real time reporting (KPI’s) – including sales by sales channel, by region, by store, by customer, by product and by profitability

This webinar is suitable for senior Retail business and IT decision makers and buyers.

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