Omni-Channel Customer Engagement with CaféX Live Assist for Dynamics 365

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Omni-Channel Customer Engagement with CaféX Live Assist for Dynamics 365

Thu, 27, Apr, 2017 14:00PM - 14:30PM BST - 09:00AM - 09:30AM EDT

CaféX Live Assist brings omnichannel engagement to Microsoft Dynamics 365, empowering organizations to resolve customer issues faster, improve productivity and drive online sales. This jointly developed solution – Live Assist for Dynamics 365 – extends customizable campaigns and live customer assistance to web pages and mobile apps. Agents can chat with online visitors, see their screens, co-browse, push files, fill out forms remotely and more, all from within Dynamics 365.

CaféX Live Assist is uniquely integrated with Dynamics 365 and enables:

  • Highly personalized, Omni-channel customer experiences
  • Proactive live engagement between agents, supervisors and customers
  • Faster problem solving with co-browse, text chat and in-app assistance
  • Effective campaigns with a 360-degree view throughout the customer’s journey

Hear how eBECS and CaféX can help you deliver an immersive customer experience, increase customer satisfaction, and accelerate agent productivity.

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