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Omni-Channel Customer Engagement with CaféX Live Assist for Dynamics 365
CaféX Live Assist brings omnichannel engagement to Microsoft Dynamics 365, empowering organizations to resolve customer issues faster, improve productivity and drive online sales. This jointly developed solution – Live Assist for Dynamics 365 – extends customizable campaigns and live customer assistance to web pages and mobile apps. Agents can chat with online visitors, see their screens, co-browse, push files, fill out forms remotely and more, all from within Dynamics 365.
CaféX Live Assist is uniquely integrated with Dynamics 365 and enables:
- Highly personalized, Omni-channel customer experiences
- Proactive live engagement between agents, supervisors and customers
- Faster problem solving with co-browse, text chat and in-app assistance
- Effective campaigns with a 360-degree view throughout the customer’s journey
Hear how eBECS and CaféX can help you deliver an immersive customer experience, increase customer satisfaction, and accelerate agent productivity.