Would you like excellent but effortless customer service within Microsoft Dynamics 365?

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Would you like excellent but effortless customer service within Microsoft Dynamics 365?

Fri, 4, Oct, 2019 11:00AM - 11:30AM BST

Join us for this essential 30-minute webinar to learn more about Microsoft Dynamics 365 for Customer Service and how its built-in intelligence delivers a faster, more personalised service and adds value to every interaction.

Microsoft Dynamics 365 for Customer Service empowers your team to interact seamlessly with customers in real time through Chat for Dynamics 365, mobile text messaging with SMS, or an AI-assisted service.

We can help you to:

  • Deliver fast, personalised service – create positive experiences through any channel and on any device to exceed customer expectations
  • Learn from every interaction – continuously improve while reducing costs by using data and intelligence to transform how you provide service
  • Innovate with AI-driven insights – create virtual agents, empower supervisors with actionable insights, and guide agents to the right outcomes.

This webinar will cover:

  • A top-level overview of Microsoft Dynamics 365 for Customer Service
  • An overview of the benefits that it can bring to your business, including:
    • Increased customer loyalty as you can provide a personalised service and proactively address service issues
    • Improved employee satisfaction as you can provide agents with the information they need to easily make smart decisions and provide better service
    • Better management of issues and complaints as all issues can be tracked and shared with the appropriate teams
  • A live demonstration of the issues and complaints management module

This webinar is suitable for contact centre and customer service team managers.

All attendees will be offered a free one-day discovery onsite session.

Register for this webinar

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