Microsoft Dynamics 365 for Customer Service

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Microsoft Dynamics 365 for Customer Service

Earn customers for life with world-class customer service delivered across the omni-channel

Microsoft Dynamics 365 takes a new approach to business applications. It unifies Microsoft’s current CRM and ERP cloud solutions into one cloud service with new purpose-built business applications that work together seamlessly to help you manage specific business functions.

Microsoft Dynamics 365 for Customer Service is the new Microsoft CRM application.

Use Dynamics 365 for Customer Service to unify the way customers and prospects experience your business — across self-service, peer-to-peer service and assisted service.

Create consistency and loyalty at all touchpoints                                        

Provide the seamless service your customers expect, however they choose to interact with your business.

  • Give customers great service on their channel of choice
  • Make Help easy by providing relevant, personalised service
  • Proactively address issues by detecting customers’ intent and social sentiment
  • Increase FCR, CSAT and retention by providing personalised and consistent engagements and proactive addressing of service issues

Make the job easier for your agents

Give your agents complete information — in a single customer service software app — so they can make smart decisions and provide great service.

  • Reveal customers’ case histories, preferences and feedback
  • Provide guidance on entitlements and service-level agreements
  • Display it all in a single interface tailored to the agent’s job and skill set.

Get the power of an adaptive engine

Respond quickly to customer and market changes within an agile, Cloud-based environment that has digital intelligence built in.

  • Adapt and customise easily using configuration, not code
  • Extend the service environment into business-critical platforms and apps to add further functionality and insight
  • Rely on advanced analytics and a trusted cloud platform

To find out more, contact eBECS today.

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