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Microsoft CRM Social Engagement
In today’s fast paced social and mobile world, companies need to move quicker and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means communicating with prospects using social channels
Microsoft Dynamics CRM enables companies sales, service, and marketing teams to deliver incredible customer experiences by empowering the front line staff with social tools built right into Microsoft Dynamics CRM.
Social insights can promote amazing customer experiences, ensuring that the companies message resonate while presenting trends that impact on your companies brand. Harness the power of the social channels in 19 languages, and track social sentiment natively in five. Companies have the option to have Microsoft Social Listening integrated into Microsoft crm or as a stand alone solution.
The robust social analytics of Microsoft Social Engagement provide your key users with easy to digest charts and graphs, including your companies volume history, share of voice across multiple channels, top languages, and maps that show where customers are posting from. Use the advanced filtering to view social data by source, sentiment, location, and more the way you want to view it.
Social data can be added in Microsoft Dynamics CRM or Microsoft Dynamics Marketing on dashboards or on any forms you specify, like Accounts or Campaigns. Help your companies front line sales, marketing, and service departments deliver postive customer experiences.
Move faster with Yammer
Yammer is an enterprise social network used by more than 200,000 companies globally , Yammer now provides social context within Microsoft Dynamics CRM. Connect to the right people, share the right information across teams, and organise around customers and opportunities, so you can connect with your customers faster.
Social customer service
Deliver fantastic customer service on social channels. Listen and analyse interactions at scale. Create cases based on social interactions, and use social data, like sentiment, to trigger workflow and handling.