Methven UK Invests for Growth Ahead of New Product Launches

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Methven UK Invests for Growth Ahead of New Product Launches


Methven UK Invests for Growth Ahead of New Product Launches

As part of its ambitious expansion strategy, global designer and manufacturer of premium showers and tapware, Methven UK has invested £500k in a new Enterprise Resource Planning (ERP) system to support its continued growth and to improve customer service.

Newly appointed Methven IT Director, Rich Evans, stated that “As part of a global system strategy, Methven UK implemented Microsoft Dynamics AX, an integrated and agile business management solution seamlessly in April.  AX will enable the company to deliver improved visibility across the supply chain, offering retailers, merchants and distributors easier access to real-time stock availability, delivery dates and streamlined order processing with reduced transactional costs. “

The project was implemented by an internal Methven team with support from specialist Microsoft partner, eBECS, the UK Microsoft Dynamics Reseller of the Year.

The investment, which also forms part of Methven UK’s strategy to increase the brand’s share of the UK showering and tapware market, by offering superior, life-enhancing shower experiences and exceptional customer service,  comes ahead of a number of strategic product launches scheduled for later in the year.

Crucially, the new system will allow Methven UK to improve analysis and classification of its customers and products – enabling the company to tailor new products specifically for its diverse cross section of customers. 

As part of Methven UK’s Earthwise commitment to invest in greener IT platforms and technologies to reduce its carbon foot print and its ISO 14001 standard for Environmental Management Systems, the new system will give customers the option of moving away from paper to electronic documentation. 

Steve Lee, CEO of Methven UK, said: “This is a major investment for Methven UK and will enable us to be more agile and responsive to the needs of our customers.  We required a scalable ERP solution that supported our growth plans, managed our expanding product inventory and enabled us to be more reactive to changing market conditions.”

Founded in New Zealand by Scottish immigrant George Methven in 1886, today Methven is a world-class international business with presence in New Zealand, Australia, the US, Asia, the Middle East and the UK – after acquiring leading shower and tapware manufacturer Deva in 2007. 

Methven continually expands its geographic market presence with its proprietary technology, showering systems and tapware ranges and during the past 125 years has earned a deserved reputation for innovative, high quality, and water and energy efficient products.

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1. Established in New Zealand in 1886, Methven – with offices in New Zealand, Australia, the UK, the UAE and the Far East – has earned a deserved reputation across its international customer base for designing and manufacturing innovative, high quality, and water and energy efficient products.

2. Methven acquired Deva in July 2007 and has since set about introducing some of its award winning Satinjet® range of water and energy saving showers to the UK and Irish markets, with great success. Since their launch, the Satinjet® Awatea, Kiri and Tahi designs have won a total of four British awards for their water and energy saving credentials, design and innovation.

3. The transfer of the Deva business to Methven UK Ltd took place on 31 December 2010.

4. Methven UK Ltd supports the efforts of house builders, local authorities, housing associations, architects, interior designers, contractors, merchants, retailers and DIY stores. 

5. Satinjet® has won awards worldwide for its design and technology including The Chicago Athenaeum 2005 (shared with Apple iPod and Audi A6, The 2005 Design EX Awards in Australia, The 2005 Savewater Awards in Australia, The 2005 NZ Best Awards, Savewater! Awards® 2005 and the 2008 UK Waterwise Marque.

6. With more than 75 employees, field based customer support and specification teams, Methven UK delivers the latest styles of showers, tapware and accessories, next day - nationwide.

7. Methven UK prides itself on its service first policy delivering 99.5 per cent of orders next day in full.

8. For advice or technical support Methven UK provides a specially trained Customer Care Team and runs the Approved Plumbers Scheme to offer specialist on site support.

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