Excess Baggage rolls out single customer view

Excess Baggage has partnered with Omnico and eBECS to install a single integrated and unified point of sale (PoS) system across its fleet of stores.

The new PoS system will be rolled out to the retailer’s 33 airport and train station locations in the UK early next year, before being later rolled out as part of its expansion in Europe and the Middle East.

The retailer, which offers left luggage services, as well as international shipping and travel accessories, will also be launching a single view of its customers and full visibility of stock levels. Excess Baggage will integrate its individual PoS systems with head office, increasing productivity which will improve customer service.

“The company’s focus has shifted in the past year, which has seen us put more attention into our stores in airports and stations,” said Paul Malyn, IT manager at Excess Baggage. “That’s somewhere we’re rapidly growing, especially in our operations abroad. We needed to refresh our PoS systems, and we wanted something that would give us much more visibility and control over all of our processes. What attracted us to Omnico was that its system can be easily changed to be multinational, as well as the fact that the company was already operating and providing support in many of the locations we were looking to expand our operations to.”

eBECS will also provide Excess Baggage with ERP software, using Microsoft Dynamics NAV 2016. This software will support stock management, accountancy and purchase orders and will be fully integrated with the Omnico PoS solution.

Paul Malyn added: “In addition to our PoS requirements we are currently operating disparate systems across finance and procurement, and with our growth expectations we needed to have a fully integrated ERP solution. eBECS was chosen due to its experience in deploying ERP into the retail market and offering, through the Omnico partnership, a true end-to-end solution.”

Mel Taylor, CEO of Omnico, said: “Travelling can be a stressful experience, particularly when time is limited, so by ensuring a complete seamless experience for Excess Baggage customers we’re improving brand loyalty and the overall travel experience. By partnering with eBECS we’re able to provide a unified solution with a single view of the customer and their purchase history, and the ability to scale to meet Excess Baggage’s growth plans.”

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Omnico Group

eBECS