3 tips for improving agility in Field Service

Microsoft Dynamics Field Service: All service organisations would like to think they deliver great service in the field. But how agile is your field service operation in its ability to respond to change?

True agility is a vitally important factor for field service operations. Your ability to respond to real-world changes in a timely way can have a massive impact on how successful you are in serving your customers.

By real-world changes we don’t just mean customer demands but also changes to regulations that affect your industry, changes to industry standards and, of course, changes in the fast-paced world of technology.

So what are the best ways to stay agile and on top of these quickly changing factors? Here are three essential tips.

1. Achieve optimum agility through the right choice of field service technology

If your business is to reach its full potential for field service agility it must choose Field Service Management (FSM) software that is inherently agile.

It doesn’t matter whether you have 50-plus people in the field or over 1,000 –the right FSM software can put your business at the leading edge – and help keep you there.

This software can put businesses large and small firmly in control, with the latest in mobile technology, flexible deployment options, extensibility, and an open architecture that won’t hold you back from making essential changes.

Because this kind of FSM software goes everywhere your business goes, you can very quickly address the changing needs of your drivers and service workers in the field. You can update orders, re-route engineers and change deployments while on the go. And because the software is fully customisable and scales easily to meet growing needs, you can make adjustments to your framework on the fly, responding to new and different circumstances, specifications or regulations.

2. Define and automate your business processes – but build in agility