3 ways to increase profitability in Field Service

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3 ways to increase profitability in Field Service

A badly organised scheduling system is sure to result in leaked profit from your bottom line. So what can you do about it? Haphazard parts inventory management, sloppy route planning and poor balancing of workloads are all common issues that need to be addressed – and you can do it with ease with a Microsoft Dynamics Field Service solution with FieldOne Sky built in.

All of the issues we’ve mentioned above are typically associated with outdated, non-digital field service, but they can still prevail in partly automated and supposedly optimised field service.

But in an age where field service organisations can equip themselves with the latest field service software, there really is no reason why these issues cannot be addressed and resolved.

Indeed, with the focus on maximised efficiency and profit, field service can then make a vital contribution to increased profitability.

Now you can have the most up-to-date technology available at your fingertips, including GPS, mobile, and smartphone integration. Take full advantage of this and you can streamline your field service operations and ensure that your customers receive the most timely, effective and efficient service possible.

Clear communication lines with customers and the ability to respond quickly to their concerns shows your commitment to service, and FieldOne’s mobile tools allow you to provide the best possible service experience for customers.

Let’s look, then, at three specific ways in which the field service software can increase your company’s profitability.

1. Easy scheduling, dispatch and optimisation

FieldOne’s advanced schedule and dispatch software provides you with dynamic tools with which to manage individuals, teams and asset.

You can input the job specifications and then dispatch field service workers best suited to particular assignments. You can also respond easily to customers’ schedule changes and eliminate idle downtime for employees and technicians. With mobile technology integrated into the solution it’s simple to keep on top of changes, respond quickly and stay in control. The bottom line: optimised scheduling and use of assets means maximum profit from every hour of the working day and from every appointment.

2. Stay ‘Inventory Informed’ in real time

Inventory management is no longer the complicated task it once was. Using FieldOne’s advanced inventory management software you can sync inventories and service needs and so drive efficiency, productivity, customer satisfaction – and profit too. You can track items, stock, vehicles and more with ease. And with real-time updates you’ll always keep track of the location of your products, parts, vehicles and field service workers.

Efficient inventory organisation and management is key to it all, helping to plug leaks in your profitability that often go unnoticed when using less-efficient field service systems and processes.

3. Seamless mobile communications for true Field Service integration

Smartphones have become ubiquitous in today’s world, and the best businesses understand the benefit of key workers being ‘always connected’.
That’s why Microsoft Dynamics Field Service with FieldOne Sky has harnessed the power of the mobile web to bring real-time organisation to your field service operation.
Now you can send and receive pictures and video on your smartphone or tablet to help resolve each service issue faster. And with FieldOne’s Android and iPhone apps you can easily share information across platforms from the software’s central management and development console.
Directions and new orders can be transmitted instantly to workers in the field from your mobile device or from the office. You can also use the integrated GPS routing service to direct technicians onto the most efficient route.
What you get is a seamless web of communications among your employees that can maximise productivity in the field.
Customers are never out of the loop either. You can keep in touch with them easily using multi-channel alerts and notifications. Texts, calls or emails can all be used to keep them informed about appointments and timings.
And the communications apps don’t stop there. You can use them to conduct customer surveys and respond quickly to customer concerns and questions. At the same time, you can provide field service and customer service representatives with the best possible information to help better serve your customers at every step.
It wasn’t so long ago that ‘out in the field’, used to be a euphemism for often being out of reach and out of touch. That shouldn’t be the case any more.
Next steps
To find out more, or call Stephen Wilson on 08455 441 441. Alternatively, read more about the Microsoft Dynamics Field Service solution built on FieldOne Sky or register for one of our regular Field Service webinars and Master Class events.
Author: 
eBECS

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