3 ways to increase profitability in Field Service
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A badly organised scheduling system is sure to result in leaked profit from your bottom line. So what can you do about it? Haphazard parts inventory management, sloppy route planning and poor balancing of workloads are all common issues that need to be addressed – and you can do it with ease with a Microsoft Dynamics Field Service solution with FieldOne Sky built in.
All of the issues we’ve mentioned above are typically associated with outdated, non-digital field service, but they can still prevail in partly automated and supposedly optimised field service.
But in an age where field service organisations can equip themselves with the latest field service software, there really is no reason why these issues cannot be addressed and resolved.
Indeed, with the focus on maximised efficiency and profit, field service can then make a vital contribution to increased profitability.
Now you can have the most up-to-date technology available at your fingertips, including GPS, mobile, and smartphone integration. Take full advantage of this and you can streamline your field service operations and ensure that your customers receive the most timely, effective and efficient service possible.
Clear communication lines with customers and the ability to respond quickly to their concerns shows your commitment to service, and FieldOne’s mobile tools allow you to provide the best possible service experience for customers.
Let’s look, then, at three specific ways in which the field service software can increase your company’s profitability.
1. Easy scheduling, dispatch and optimisation
FieldOne’s advanced schedule and dispatch software provides you with dynamic tools with which to manage individuals, teams and asset.
You can input the job specifications and then dispatch field service workers best suited to particular assignments. You can also respond easily to customers’ schedule changes and eliminate idle downtime for employees and technicians. With mobile technology integrated into the solution it’s simple to keep on top of changes, respond quickly and stay in control. The bottom line: optimised scheduling and use of assets means maximum profit from every hour of the working day and from every appointment.
2. Stay ‘Inventory Informed’ in real time
Inventory management is no longer the complicated task it once was. Using FieldOne’s advanced inventory management software you can sync inventories and service needs and so drive efficiency, productivity, customer satisfaction – and profit too. You can track items, stock, vehicles and more with ease. And with real-time updates you’ll always keep track of the location of your products, parts, vehicles and field service workers.
Efficient inventory organisation and management is key to it all, helping to plug leaks in your profitability that often go unnoticed when using less-efficient field service systems and processes.
3. Seamless mobile communications for true Field Service integration
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