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Alien vs Native – Who will survive the Digital Retail Banking Transformation?

The Customer Evolution I’m Ian Roberts, Principal Consultant/Architect at DXC and I have been part of the technology explosion that has been transforming our lives over the last thirty or so years. So, to be called a ‘digital alien’ is a bit harsh – but it appears I am. But, what does that mean? Digital […]

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Fast, Intelligent customer service that empowers your remote agents

The necessity to work remotely has increased in recent times for obvious reasons. Businesses have had to adapt to address the new challenges in order to keep the lights on and provide customers with the level of service they have come to expect. This is particularly true for businesses that operate contact centres. The usual […]

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Achieving accurate and efficient time management? Isn’t there a ‘Canvas’ App for that?

When your business goes through change and is faced with new challenges you need to be sure that your existing business software is up to meeting your ‘new’ needs. Traditionally, this would generally mean that you had to re-configure or even developing new functionality within your incumbent ERP or CRM. This can be both time-consuming […]

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Got data in your ERP, but what do you do with it now?

Why you should consider what data you want out at the start of your ERP implementation. When implementing an ERP solution, be it large or small, many peoples’ focus is on how they record and store data that was previously in spreadsheets or disparate systems. Whilst this is an important aspect of the project, I […]

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How to get fast and predictive AI-powered 360 Customer Insights

In recent times, both businesses and consumers are having to adapt quicker than ever before. Buying products or services online has never been so relevant and prevalent. This means that every organisation, no matter the industry they are in, is currently looking at how they can optimise customer interaction without the need for ‘in-person interaction’. […]

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