When your business goes through change and is faced with new challenges you need to be sure that your existing business software is up to meeting your ‘new’ needs. Traditionally, this would generally mean that you had to re-configure or even developing new functionality within your incumbent ERP or CRM. This can be both time-consuming […]
CRM
How to get fast and predictive AI-powered 360 Customer Insights
In recent times, both businesses and consumers are having to adapt quicker than ever before. Buying products or services online has never been so relevant and prevalent. This means that every organisation, no matter the industry they are in, is currently looking at how they can optimise customer interaction without the need for ‘in-person interaction’. […]
How human is your CRM?
“AI is serendipity. It is here to liberate us from routine jobs, and it is here to remind us what it is that makes us human.” The first time I heard that quote from Kai-Fu Lee, it made me think about how in this ever-increasingly digital existence we have lost some of our compassion and […]