Dynamics 365 for Customer Service Master Class – USA

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Dynamics 365 for Customer Service Master Class – USA

Tue, 6, Mar, 2018 09:30AM - 16:00PM EST

An unmissable opportunity to get close to Dynamics 365 experts for an essential business-focused overview.

In 2016, Microsoft announced their next generation of cloud business applications, Dynamics 365.  They have recently done their first major update to Dynamics 365 for Customer Service, which we will review.

Naturally, IT directors, managers, analysts and business decision makers are asking a whole range of questions such as:

  • What is Dynamics 365 exactly, and what major updates have happened to it?
  • In what ways can Dynamics 365 help digitally transform my business?
  • How can the new Dynamics 365 Sales, Field Service, Customer Service, and Project Service Automation applications/modules map to my business and my vertical sector?
  • How can we leverage any existing investment in Dynamics AX, NAV and CRM as part of any planned move to Dynamics 365?
  • Can we run a proof of concept ahead of any potential move to Dynamics 365?

Why you must attend this Master Class

You could spend weeks or even months reading up on developments, or you could get the concise inside story in a single focused day.

This eBECS Master Class will give you a clear picture of what Dynamics 365 for Customer Service is and how it will/could affect you.

Understand also the many business benefits you could enjoy, such as increased agility, flexibility and business insights, more cost-efficient licensing, and enhanced functionality delivered to whichever teams and individuals need it, wherever they need it.

Why eBECS?

Nobody is working more closely with Microsoft on the rollout of Dynamics 365 than eBECS. We are the award-winning leader in Total Microsoft Business Solutions and Managed Services that help customers digitally transform their businesses, cut complexity and cost, improve customer service and drive growth.

We do this using tailored, industry-focused Microsoft Dynamics 365 solutions that embrace Operations (AX and NAV ERP), Sales, Marketing, Customer Service (CRM), Field Service, Project Service Automation, Analytics, BI and IoT — on-premises or in the Microsoft Azure intelligent cloud.


9.30–10.00 Coffee

10.00–10.15 Welcome and Introduction

10.15– 11.15 Microsoft Dynamics 365 Overview including an introduction to the core modules

11.15–12.00 Microsoft Dynamics 365 Sales

12.00- 12.15 Break

12.15–1.00 Microsoft Dynamics 365 Customer Service and Call Center

1.00–1.45 Lunch

1.45–2.30 Microsoft Dynamics 365 Connected Field Service

2.30–3.15 Microsoft Dynamics 365 Project Service

3.15-3.30 eBECS custom solutions for Dynamics 365

3.30–4.00 Q&A

Timing and costs:

When: Tuesday March 6th

Time: 9.30am–4.00pm

Audience: This event is suitable for both IT and business decision makers, who want to get a broader understanding of Dynamics 365, across all verticals.

Cost: Free to both eBECS customers and non-customers

Location: eBECS, 101 Marietta Street, Suite 325, Atlanta, Georgia, GA 30303

Get in Touch

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