Reduce site visits with Connected Field Service

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Reduce site visits with Connected Field Service

Thu, 16, Apr, 2020 12:30PM - 13:00PM BST

Join us to find out how our Connected Field Service solution can help to reduce site visits by remotely detecting and resolving issues, reducing the need for a site visit by the Field Service technician.

What it is and how it works

Microsoft Dynamics 365 for Field Service is a complete Field Service Management solution that includes the detection of a field service need, technician scheduling, parts information delivery, and support of field technician interactions including knowledge management and service portals for end-to-end customer service.

Connected Field Service harnesses data from an IoT platform into Microsoft Dynamics 365 for Field Service to help organisations proactively detect, troubleshoot, and resolve issues remotely, dispatching a technician only when necessary.

Learn more in our webinar

Join our 30-minute webinar to find out how you can use Dynamics 365 for Field Service along with the Connected Field Service solution to drastically reduce your service costs and improve customer satisfaction.

The webinar will cover how you can:

  • Detect and resolve issues remotely, before the customer knows of an issue
  • Leverage data from connected devices to send technicians only when necessary
  • Improve customer satisfaction with reliable and predictable service delivery
  • Service more customers by increasing first-time fix rates
  • Meet and exceed SLAs with a 360-degree view of your customer assets.

This webinar is suitable for Operations Managers, Business Analysts, those in Service Delivery, Field Service and Health and Safety roles, IT decision makers and Financial decision makers.

 

Register for this webinar

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