InGenius Telephony Integration for Microsoft Dynamics 365

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InGenius Telephony Integration for Microsoft Dynamics 365

Wed, 14, Aug, 2019 14:00PM - 14:30PM BST

Join us for this essential webinar on telephony integration for Dynamics 365, presented by eBECS and our CTI (computer telephony integration) partner InGenius.

Why CTI matters – benefits for your contact centre, agents, callers and brand

Organisations’ sales and service departments are under increasing pressure to do more with less time, money and resources. Customer expectations are also rising and earning brand loyalty depends on a company’s ability to deliver.

Since the primary interaction many customers have will be through a company’s contact centre, that interaction really matters.

When fast return on investment is needed, integrating phone systems into Microsoft Dynamics 365 CRM is an easy way to increase productivity and improve the end-user experience.

Features like screen pop, click-to-dial and automated call logging provide immediate time savings and measurable ROI. With CTI, service agents don’t experience frustration capturing calls and they can handle more customers each day. This means less time on the phone for callers.

What this webinar will cover

  • How CTI can be part of an organisation’s digital transformation by meeting evolving service needs
  • The productivity gains that CTI provides
  • Tips to measure the improvements to your contact centre.

Who is this webinar for and why attend?

If you’re a manager or executive in charge of a contact centre, a customer service team or the customer experience for your business, you’ll find this is an essential, informative session on what connecting Microsoft Dynamics 365 to your phone system can do for your bottom line.

We do hope you can join us.

To read more about InGenius Connector Enterprise for Microsoft Dynamics 365, click here.

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