Transforming manufacturers in to retailers – learn how to reach next-level growth in brand and consumer engagement

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Transforming manufacturers in to retailers – learn how to reach next-level growth in brand and consumer engagement

Wed, 21, Oct, 2020 09:00AM - 09:45AM BST

As a manufacturer, are you engaging end customers directly to maximize growth?

Organisations are under increasing competitive pressure to provide the best customer experience, build loyalty and expand their services. Consumer expectations in product and services have shifted and ‘direct to consumer’ players are transforming the way people interact, e.g. the significant growth in meal delivery companies and ‘direct-to-the-door’ subscription services offered directly by manufacturers.

Join Microsoft and DXC Technology for an introduction into a transformation of the Consumer-Packaged Goods (CPG) industry, through customer-centric services and solutions.

Join our webinar to learn:

  • How other industry leaders are rethinking their customer engagement approach by leveraging new technologies and embracing connected platforms to help them deliver differentiated services
  • How to reach next-level growth in brand and consumer engagement to improve profitability and long-term sustainability
  • How to improve your customer relationship model using innovative technologies

 

Agenda:

  • Introduction and Welcome, Dyfed Smith, Business Manager
  • Understand Microsoft’s vision for direct to consumer and the shift to these operational models – Philip Watson, Industry Leader – Manufacturing, Resources, Media & Telco – Microsoft Business applications
  • Understand how Microsoft Dynamics solutions are perfectly positioned to support ‘direct to consumer’ players – Martin Shave, Industry Leader – Retail – Microsoft Business Applications 
  • Get a high-level overview of DXC’s Consumer Packaged Goods Solution and the different modules available – Tricia Sinclair, Presales consultant, DXC Technology 
  • Q&A

Total time:  45 min

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