Microsoft Dynamics CRM Field Service with FieldOne Sky –- and the eBECS Field Service Accelerator

Using FieldOne Sky, which is built on Microsoft Dynamics CRM, the eBECS Enterprise Field Service Management solution can improve and manage every aspect of your field service operations.

When implemented correctly as part of your strategic business plan, Field Service can be both a profit generator and powerful differentiator for your brand.

First in the field, in a single integrated, accelerated solution.

The rich functionality of the eBECS Enterprise Field Service Management solution includes state-of-the-art routing and scheduling, advanced work process automation, flexible communications capabilities, and robust reporting and business intelligence. 

Central to the solution’s success is the eBECS Field Service Accelerator, which adds a substantial suite of additional functionality to the powerful Microsoft FieldOne Sky platform, as well as tools to assist with rapid implementation of best practice. The eBECS Accelerator, built around templates created for ‘real world’ projects, provides rapid best-practice functionality to drive sales, reduce costs and improve competitive advantage – and at lower cost than custom development.

Whether your organisation needs to manage 50-plus or 1,000-plus people in the field, an eBECS FieldOne Sky solution can help you:

• Transform field service from cost centre to service differentiator and profit generator
• Generate better margins from field service and customer support operations by maximising efficiency
• Deliver great customer experiences in the field to improve customer satisfaction and loyalty
• Integrate field service with core business processes such as purchasing, billing and finance.

Gain exceptional capabilities in the field with the eBECS Field Service solution

• Schedule and Dispatch – right people, right place, right time
• Automated Routing – for optimum productivity and profit from your field service teams
• Service Agreements – contract terms, warranties and entitlement integrated into your solution
• CRM – with complete focus on the customer to manage the complete customer lifecycle
• Mobile – the power of your enterprise systems extended to the field
• Social and Collaboration – get the full benefits of connected teams
• Inventory Management – manage your parts purchasing and Reverse Logistics such as RMAs and RTVs
• Knowledge Base – manuals, diagnostic and technical support, repair notes etc., all on hand
• Business Intelligence – visibility and insight into your field operations
• Customer Communications – keeping the customer informed
• Portals – empowering your customers and business partners.

Customers using the FieldOne Field Service solution include Mitsubishi-Hitachi Power Systems (Energy), Carl Zeiss (Medical Technology), Dent Wizard International (Automotive Services), United Technologies (Building Systems) and FPL FiberNet (Telecoms).

Key benefits of choosing eBECS for your Field Service deployment

• Deep industry expertise and experience from FieldOne’s first UK Certified Partner
• Your closest possible connection to Microsoft and FieldOne Enterprise Field Service expertise
• Rapid deployment using unique eBECS accelerators for FieldOne save you time and money
• PowerBI management dashboards, customer portals and more to further enhance the solution.

Rapid deployment and ROI, with lower cost of ownership

FieldOne Sky features an open architecture for simplified integration, flexible deployment options (Cloud or on-premise) and native apps for all major mobile platforms (including Windows). What’s more, there’s no code customisation, which means rapid deployment, faster ROI and lower cost of ownership.

For more information about Microsoft Dynamics CRM and Field Service Management solutions, please contact us.