Specialists in Food ServiceYou are here: >
Specialists in Food Service
Needs and demands of retailers, food service operators and consumers are changing rapidly and becoming more complex. Some demands are long-term and include continual pressure to lower prices, stricter safety requirements and more detailed labelling. Other demands are short-term, such as seasonal fluctuations and the requirement for current popular flavours or niches.
The rapid pace of change presents a number of major challenges to the food service industry. For example, many organisations are not maximising the potential of IT to increase flexibility and reduce costs and lead times for core business processes. The potential for business improvement can include:
- Reduced call times with customers through efficient ordering processes
- Increased upsell and cross sell opportunities
- Integration of the extended supply chain for improved communications
Such organisations rarely contemplate a major rethink of their solutions approach or provider. When they do, they often overlook Microsoft as an ERP solution provider even though they are probably using Microsoft applications for many front office systems. We beleive this is because they are not fully aware of the benefits that Microsoft solutions such as Dynamics AX and CRM, SharePoint, BizTalk or Infopath can bring to their business.
Improving business performance
Food and beverage manufacturers need to sense and respond more quickly to the changing needs of customers and altered market circumstances, and implement technology to facilitate improved collaboration and execution with partners.
Business leaders need up to date facts, figures, trends and information at their fingertips as things happen to be able to see what’s really going on within their business. To be effective and make the right decisions, they need real-time information on customer service, inventory, availability and manufacturing status.
Call centre management
eBECS was chosen by several of its clients for its specialist experience in the food service sector and its ability to understand call centre technology, and then to integrate it fully with Microsoft Dynamics AX.
This means that users have a single integrated solution that seamlessly links call centre operations, web ordering, customer relationship management and Enterprise Resource Planning (ERP) processes together.
Please contact eBECS if you would like to know more.