Microsoft Dynamics 365 for Customer Engagement — Latest features

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Microsoft Dynamics 365 for Customer Engagement — Latest features

Fri, 3, Jul, 2020

Join us at one or more of our three insightful webinars on Microsoft Dynamics 365.

A powerful CRM system that helps you understand your customers resides at the heart of all successful businesses, and drives the most basic of business objectives: profit.

Our customers choose Microsoft Dynamics 365 for Customer Engagement because it is a standalone or integrated CRM system that uses Artificial Intelligence (AI) to give our customers a 360-degree view of their customers, which in turn provides insights that drive profitability.

Join us at our webinar
Learn about the very latest features within Microsoft Dynamics 365 for Customer Engagement — and gain an instant understanding of how it can help your business.

Features we’ll cover in this webinar

Achieve a high-level view of the following:

  • Dynamics 365 AI for Sales. We will show you how sales managers can obtain actionable insights into their sales team performance, supported by AI that includes a machine-learning, model-based, predictive scoring mechanism to score leads
  • Dynamics 365 AI for Customer Service. We will explain how it utilises natural language understanding and gives insights into critical performance metrics, trends and service-desk health
  • Dynamics 365 AI for Marketing Insights. We will show how it provides a detailed understanding of your brands, customers and competitors, which helps businesses stay on top of the very latest marketing trends as they unfold.

Who is this webinar for?
This webinar is for senior technical decision makers who are tasked with obtaining a better understanding of their customers in order to drive growth and profit.

Other Dynamics 365 Webinars in this series
Extend your knowledge of Dynamics 365’s capabilities with other related webinars in this current series:

  • Microsoft Dynamics 365 for Finance & Operations
  • Microsoft Dynamics 365 for Talent

We look forward to you joining us at one, or all, of these insightful webinars.

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