Strategic CRM for Business Leaders: an eBECS Master Class Event

Choose your preferred location and date 

10am-4pm, Wed 30 March 2016 in Swindon

OR

10am-4pm, Wed 18 May 2016 in Chesterfield

The agenda

• How to make sure the customer is the North Star that guides your business strategy
• How to gain visibility of a prospect’s journey through your business
• Knowing whether you’re a hunter or farmer, and the impact on profitability
• How to promote CRM to board-level, with at-a-glance dashboards that enable senior managers to see trends, gain insights, improve customer acquisition, loyalty and profitability and reduce costs through process automation.

Why you need to attend

Customers continue to change, most noticeably in the way they interact with businesses.

CRM is changing too, both in terms of CRM’s strategic importance to your organisation and CRM’s role as a fully connected business-critical application that can deliver unprecedented visibility and insights.

Now it’s time for senior management to gain full visibility of Microsoft Dynamics CRM’s potential to drive business strategy and profitability.

Click to reserve your place, then review other Strategic CRM resources below.

eBECS CRM Costa Coffee case study

Costa, the specialist coffee retailer with almost 3,000 branches in 30 countries, needs little introduction.

Read the full Costa CRM case study here.

Learn how an eBECS-implemented Microsoft CRM system is used by Costa Coffee to better manage all outlets and accounts – and to gain a single, consistent view of the customer and key sales metrics.

eBECS CRM webinar events

One must-attend webinar, a choice of three dates. Click on the date links for more details and to register:

Microsoft Dynamics CRM 2016 – Delivering the Next Generation of Intelligent Customer Engagement

Choose from the following dates:

• Friday, April 29, 2016 12:00 PM – 1:00 PM BST
• Friday, May 27, 2016 12:00 PM – 1:00 PM BST